BlackBerry - BlackBerry Technical Support Services Advantage Support
Technical support (renewal) - for BlackBerry Silver BES - web support - 1 month - 24x7 - response time: 2 h
Product Description
Additional Details
- Special Delivery: None
What's Included
| Main Specifications | |
|---|---|
| Product Description | BlackBerry Technical Support Services Advantage Support - technical support (renewal) - for BlackBerry Silver BES - 1 month |
| Service & Support | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 1 month |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | BlackBerry Silver BES |
| General | |
| Type | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 1 month |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | BlackBerry Silver BES |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Web support - 1 month - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 1 ¦ Web support - 1 month - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 2 ¦ Web support - 1 month - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 3 ¦ Web support - 1 month - response time: next business day - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 4 ¦ Web knowledge base access - 1 month ¦ New releases update - 1 month |